Leading Financial Technology
Being in the space for nearly 20 years has allowed us to truly understand the technological need for merchants, partners, and everything in between. As a organization fully committed to technology, Maverick has invested significantly into proprietary technology development to provide merchants, partners, and our team industry-leading tools.
Security – Our hosting environments are PCI Level One, HIPAA compliant, and SOC 2 certified.
Reliability – Relying on technology has become a necessity in today’s digital world. With over three separate hosting providers across several data centers, numerous instances, and advanced redundancy, you can rely on our dashboard for 99.999% uptime.
Dedication – With over 10 full-time and dedicated developers, our team ranges from dedicated junior and senior programmers, system & server administrators, and user experience developers. We’re fully dedicated to providing technology to support and grow your business.
Reporting – with detailed reporting, merchants can easily keep track of activity. Our reporting includes authorizations, batches, chargebacks, statements, and reserves. Authorization reporting allows a simple view of all authorizations attempted with the card, brand, amount, response, and timestamp, which is updated every two hours and can also be searched by card or terminal ID. Batch report summarizes each batch, which eases deposit reconciliation and also has the ability to breakdown data to understand what made up the batch, such as sales, refunds, and adjustments (such as tip adjustments), along with the correlating card for each item. Should any chargebacks, or customer disputes, occur, merchants will receive an email with the information so they can respond. No more receiving them in the mail or fax as our system will give you the ability to search by card or case and allows you to upload the documents to fight a chargeback directly to our system. Based on the chargeback reason code, the system will suggest which documents are needed for the chargeback center. Monthly statements are easily downloadable in PDF format and are typically available by noon on the first day of the month. For merchants with a pre-approved reserve, easily view the reserve ledger online.
Tools – the tools available in the dashboard make running a business a tad bit easier. Our fraud analysis tool gives merchants actionable information related to fraud, such as BIN-based authorization statistics, which include business versus consumer cards, domestic versus foreign issuers, card types and brands, and more. We also provide the breakdown of chargeback reasons to understand any sort of concentration on a specific code, approvals versus declines, decline reasons, card with excessive declines, and a negative chargeback system. The negative chargeback system will notify the merchant on a risky payment, which is derived from a successful authorization from a cardholder who has either charged back a previous sale to the merchant or another merchant in our portfolio, which can be very helpful in cases of friendly fraud.
Support – communication is key. Aside from our 24/7 support, easily open a support ticket in our dashboard. For news and updates, we provide electronic insights, similar to a newsletter, to keep you current with everything related to Maverick, payment processing and more. Merchants can also request account changes in a secure and electronic manner to ensure any updates get updated quickly and in a safe environment.
Bizlitix – business analytics are an imperative tool to better understand your business, competitors, and customers. Better understand your payment processing trends, website analytics, manage your online reputation with platforms such as Yelp and Google, understand what your competitors are doing in terms of online advertising, learn marketing opportunity with intuitive keyword research, leverage our heatmap to understand website visitor activity, and more.
Branding – we understand your brand is important to both merchants and partners, which is why we have developed a dashboard that can be fully branded. For qualified partners that are not registered with the card brands as an ISO, we have built a semi-brand system which allows you and sub-partner users to log into a dashboard under your brand, including a online merchant application, DocuSign merchant requests and partner-related notifications to be fully branded with your logo and color scheme. For partners that register with the card brands via Maverick as an ISO, they receive a full brand. Not only do the partner and sub-partner users log into a branded dashboard with DocuSign merchant requests and notifications to be branded, the merchant agreement and statements are branded along with the merchant-facing dashboard.
On-boarding – merchants typically shrug when thinking about switching providers due to the paperwork and hassle of signing up with a new processor. Our on-boarding is frictionless and completely electronic. Merchants complete a user friendly online application while also being able to easily and securely upload documents. The online application is responsive and dynamic, meaning they can complete it from their laptop, tablet or smartphone and will only need to provide applicable information. With our direct DocuSign integration, getting a merchant to sign is easier than ever. We have automated numerous KYC and underwriting checks, which means even quicker turnaround for approvals.
Sub-agent Users – if you have sub-users, such as agents under you or other partners working under your office, you can assign them with a individual login so they can work their own leads and merchants, view their portfolio and clients, access residuals, and more.
Residuals – with intuitive residual reporting, easily view residuals at both a portfolio and merchant level. View merchant-level information, such as income, expenses, overall net profit, any adjustments, and net profit. If you have sub-agent users, effortlessly track their residuals with the ability to set different revenue share percentages. Additionally, disable sub-agent visibility should you want to use the residual report just to manage their reports while generating your own file.